FAQ

Got a question about your order? There's a good chance you'll find your answer below — and if not, our support team is just an email away.

Placing an Order

How does ordering work?

Browse the collection, pick your design and size, and add it to your cart. Checkout is fast and secure.

Can I cancel after ordering?

Yes — cancellations are free within 5 minutes of placing your order. Once an order has shipped, it falls under our standard return process instead.

Shipping

Is shipping free?

Yes, shipping is free on every order within the United States, and there's no minimum order size to qualify.

How long until my order gets to me?

Orders placed after 12:00 PM EST are picked up for processing the next business day.

From there, processing usually takes 1–3 business days (Monday–Friday).

Once it's packed and handed off to our carrier, transit typically runs 5–7 business days (Monday–Friday), depending on where you're located.

All together, plan on 6–10 business days (Monday–Friday) from order date to delivery.

Do you ship internationally?

Not yet — we currently ship within the United States only, though international shipping is something we hope to add down the line.

Will I get a tracking number?

Yes, you'll receive a shipping confirmation email with tracking as soon as your order ships. You can also check its status anytime on our Track Order page.

If it's been more than 3 business days since you ordered and you still don't have tracking info, or your tracking link isn't working, email us at support@avarnia.com.

My tracking says "delivered" but I don't have my package — what now?

First, take a look around your property and check with neighbors — packages sometimes turn up in an unexpected spot. If you still can't find it, contact us at support@avarnia.com within 7 days and we'll look into it and make it right.

Returns & Exchanges

What's your return policy?

You have a 30-day window to return an item, starting from the delivery date.

Items need to be unused and sent back in their original packaging.

For change-of-mind returns, return shipping is on you.

Full details live on our Returns & Refund Policy page.

How do I begin a return?

Email support@avarnia.com with your order number and why you're returning it. We'll reply within 24 hours with next steps. Pack the item securely in its original packaging and send it to the address below.

What's the return address?

[Business address]

We'd recommend shipping with tracking, since we're not able to take responsibility for returns that get lost along the way.

Can I exchange my order for a different product?

Definitely. Email support@avarnia.com with your order number and the product you'd like instead. If there's a price difference, we'll either bill you for the balance or refund you the difference.

What happens if my product shows up damaged?

Email us within 30 days at support@avarnia.com with your order number and a photo of the damage. We'll get you a free replacement or a full refund, whichever you'd rather have, and we'll cover the return shipping.

What if I got the wrong item, or part of my order is missing?

Let us know right away at support@avarnia.com. We'll fix it at no cost to you, return shipping included.

When will I receive my refund?

Once we receive and inspect your return, your refund goes out within 7 business days. It's sent back to your original payment method, and you'll get a confirmation email once it's processed. Your bank or card provider may need a bit more time to finish things on their end.

Get in Touch

Email: support@avarnia.com

Hours:
Monday – Friday: 8:00 AM – 6:00 PM EST

We operate on regular US business hours and aim to respond to every message within 24 hours.

Company Details

ECOMMERCE BUSINESS PARKS (UK) LIMITED
Causeway Mill
Stone Hill Road
Farnworth, Bolton
England, BL4 9TP

Company registration number: 07141155