Return and Refund Policy

Returns at a Glance

  • Return window: 30 days after your order arrives
  • Who pays for return shipping: You, unless we sent the wrong item or it arrived damaged
  • Refund turnaround: Issued within 7 business days after we receive and inspect your return item
  • How you're refunded: Back to the card or account you originally paid with
  • Exchanges: Yes, subject to stock
  • Damaged on arrival: We pay the return shipping and offer a replacement or full refund

Return Policy

You can request a return up to 30 days after your order is delivered. We're unable to accept return requests made after that window closes.

To be eligible, items need to be unused, in sellable condition, and still in their original packaging.

What Can't Be Returned

We're unable to accept returns on: items that have been used or damaged after delivery, items missing their original packaging, and items sent back after the 30-day window has passed.

How to Start a Return

  1. Email us at support@avarnia.com with your order number and the reason you'd like to return it
  2. Our team will get back to you within 24 hours with a return form and instructions on how to send it back
  3. Fill up the return form and repack it with the item carefully using its original packaging
  4. Send it to this return address using a carrier that includes tracking:

    Causeway Mill
    Stone Hill Road
    Farnworth, Bolton
    England, BL4 9TP

  5. Once received, inspected, and approved, we'll process your refund within 7 business days

Exchanges

Want a different size, color, or product instead? Email us at support@avarnia.com with your order number and what you'd like to exchange it for, based on availability. If there's a price difference, we'll either charge the balance or refund it back to you.

Faulty or Damaged Product

Reach out within 30 days of delivery at support@avarnia.com and include your order number along with a photo showing the damage. From there, we'll send a free replacement or issue a full refund, and we'll cover the cost of returning the item to us.

Incorrect or Missing Products

Let us know right away at support@avarnia.com. We'll sort it out at no charge to you, including any return shipping that's needed.

Cancellation

You can cancel free of charge within 5 minutes of placing your order. Once an order has already shipped, it will need to go through our standard return process instead.

Refund Timeline

Once your returned item reaches us, we'll inspect it, and if it's approved, your refund will go out within 7 business days. You'll get a confirmation email as soon as it's issued.

Refunds go back to your original payment method — your bank or card provider may need a little extra time to complete the transaction on their end.

Late Refunds

If it's been more than 7 business days, start by checking with your bank or card provider, since processing times can differ. Still no luck? Email us at support@avarnia.com and we'll look into it.

Your Legal Rights

Nothing in this policy limits any rights you're entitled to under consumer protection law in the United States.

Get in Touch

Email: support@avarnia.com

Hours:
Monday – Friday: 8:00 AM – 6:00 PM EST

We operate on regular US business hours and aim to respond to every message within 24 hours.

Company Details

ECOMMERCE BUSINESS PARKS (UK) LIMITED
Causeway Mill
Stone Hill Road
Farnworth, Bolton
England, BL4 9TP

Company registration number: 07141155